Talk to the people who build credentracker
Tell us what you're trying to fix — a survey coming up, renewals slipping through, too many hours spent chasing certificates — and we'll tell you straight whether credentracker fits.
Pick the route that fits and skip the back-and-forth
Every option below lands somewhere real: the sign-up form, an inbox we read, or the billing portal in your own account.
| Situation | What happens | Go |
|---|---|---|
| Ready to start | Sign up with your work email, name your clinic and activate it with the first payment (a month, or a year on annual billing). There is nothing to install and no call required. | Get started |
| Several clinics or a larger team | Tell us how many sites and how many people you have, and we'll help you choose a plan and get everyone set up. | Email us |
| A question before you buy | Ask about reminders, document scanning, roles or moving your existing spreadsheet across. We answer with specifics, not a datasheet. | Email us |
| Help with your clinic | Write from the address on your account. If a screen showed a request reference, include it — it points straight at the failing request. | Sign in, then email |
| Invoices, card changes, canceling | Organization Admins open Billing → Manage subscription, which opens the Stripe customer portal for invoices, card changes and cancellation. | Open the billing portal |
| Security questionnaires | Send your vendor security questionnaire or security questions. For other compliance documentation, email support. | Email the security team |
Five lines that get you a useful reply
We're a small team, so the more of this you include, the less we have to ask before we can help.
- Your organization's name and how many people need their credentials tracked.
- The credentials you track today — licenses, certifications, registrations, screenings, training.
- How you manage them now (spreadsheet, shared drive, paper binder) and who owns the process.
- Any deadline you are working toward: a survey, a contract or an accreditation visit.
- The timezone your clinic runs on, since expiration dates follow local calendar dates.
What we do with it
You get a reply from a person who works on the product. We won't add you to a mailing list or pass your details to a partner — the address you write from is only used to answer you.
Two addresses, two purposes
Keeping support and security mail separate means the right person sees it first.
| Address | Use it for |
|---|---|
| support@credentracker.com | Sales and pricing questions, getting started, compliance documentation requests and support for your clinic. Include the request reference if a screen showed one. |
| security@credentracker.com | Security questionnaires, security questions and vulnerability reports. |
| (360) 402-1932 | Phone for sales and support questions during business hours (Pacific time). |
| Mailing address | Haven Technologies, 2103 Harrison Ave NW Ste 1034, Olympia, WA 98502 |
Or start now and see it for yourself
Sign up, add your team and your first credentials, and let the reminders take it from there.