How it works

License and certification tracking, from sign-up to survey day

credentracker keeps every clinician's credentials current in four steps. Set it up once — after that the status checks, reminders and audit trail run on their own.

At a glance

Four steps, then it runs itself

Each step below is what actually happens in the product — no integrations to build and nothing to install.

  1. Set up your clinic and add your team

    Sign up, verify your email and activate your clinic. Add each person with their role and invite them by email, text message or a link you share — there are no passwords to set up.

  2. Get every credential on file

    Staff snap a photo or upload a PDF of each license or certificate from their phone, or HR records it for them. The type, number, issuing body, dates and document stay together, and every file is malware-scanned before anyone can open it.

  3. Let the reminders chase renewals

    Every night credentracker rechecks each expiration date in your clinic's timezone. Staff get an email and a text 90, 60, 30 and 7 days out and on the day it expires; admins and HR get an email the day anything lapses.

  4. Show the proof whenever you're asked

    The dashboard shows your compliance score, what expires next and what has lapsed. Export a PDF compliance report or an Excel or CSV register, with an audit log of who changed what, and when.

Step 1

Set up your clinic and bring in your team

Sign up with your work email, name your clinic and choose its timezone — expiration dates follow your local calendar. Once the first month (or year) is paid, add people with a role and invite them by email, text message or a link you share. Staff sign in with a one-time code, so nobody has a password to forget.

Roles in credentracker and what each can do
RoleWhat they can do
Organization AdminEverything HR can do, plus clinic settings (name, timezone, logo), billing and the audit log.
HR / ComplianceAdds, invites, suspends and removes staff; records and updates anyone's credentials; sees the dashboard and exports reports.
Clinical staffProviders, registered nurses, licensed practical nurses and certified nursing assistants manage their own credentials: upload documents, update renewal dates and see what's due.

Permissions are checked on every request, not just hidden in the interface. A record outside someone's access simply isn't found.

Step 2

Get every credential on file — with the document behind it

Staff add their own from a phone or computer, or HR records them on their behalf. Either way, each credential is one complete record instead of a spreadsheet row and a photocopy in a binder.

What credentracker stores for each credential
FieldWhat it holds
TypeLicense, certification, registration, screening or training. Common types are suggested; anything else can be typed in.
Issuing bodyThe board, registry or provider that issued it, so anyone checking can trace the source.
Credential numberThe number printed on the document — searchable from the credentials list.
Issue and expiration datesCalendar dates in your clinic's timezone, so a license never expires a day early because of a time-zone conversion.
Supporting documentA photo or PDF of the credential itself. Every credential has one, and it can only be opened once it has passed the malware scan.
StatusValid, expiring soon (within 30 days) or expired — recalculated every night from the expiration date.
Reminders sentThe last reminder that went out and when, so you can see the schedule is running.

Every upload is scanned before anyone can open it

Documents are PDF, JPG or PNG files up to 10 MB. They go straight from the browser to private storage, are checked against the file type they claim to be, and are scanned for malware by AWS GuardDuty before anyone can view them.

What happens to an uploaded document
StateWhat it means
UploadingThe file is on its way from the phone or computer straight to private storage.
ScanningUploaded and being checked for malware. Nobody can open it yet.
CleanNo threats found — the staff member and their managers can open it.
InfectedMalware was found. The file is deleted, never becomes downloadable, and the event is written to the audit log.
RejectedThe file failed the type, size or content check and was discarded.
Step 3

Reminders chase every renewal, so your team doesn't have to

Every night credentracker rechecks each expiration date in your clinic's timezone and sends each reminder once. Messages go out between 9am and 8pm local time, and renewing a credential restarts its schedule automatically.

Reminder schedule and who is notified
WhenWho hears about itWhy it matters
90 days beforeThe staff member, by email and textPlenty of time to book a renewal course or exam.
60 days beforeThe staff member, by email and textA second nudge while there is still slack in the calendar.
30 days beforeThe staff member, by email and textThe credential now shows as “expiring soon” on the dashboard.
7 days beforeThe staff member, by email and textThe last reminder before the credential lapses.
On the expiry dateThe staff member by email and text, and every admin and HR user by emailThe credential is expired: managers hear about it the same day, not at the next survey.

Staff can reply STOP to opt out of text messages; email reminders continue. A reminder for a credential that was renewed in the meantime is canceled instead of sent.

Step 4

Show the proof whenever you're asked

When a surveyor, an accreditor, a payer or your own board asks who is cleared to work, the answer is already on screen — and one export away.

Compliance dashboard

Your workforce compliance score, its trend over the last 12 months, what expires in the next 30 days, what has lapsed and which credential types have the most gaps.

Reports in the format asked for

A PDF compliance report with your logo and a summary page, or the credentials register as Excel or CSV. The workforce roster exports as Excel or CSV.

An audit log you can stand behind

Sign-ins, document views, exports, credential changes, invitations and settings changes — each with who did it and when. Entries are only ever added, never edited.

Gaps you can act on

Clinical staff with no credentials on file count against the score, because a missing document is exactly what a surveyor would flag.

Good to know

What credentracker doesn't do

Being clear about the edges saves everyone time.

  • It doesn't verify credentials with licensing boards. It records what you and your staff enter and tracks the dates. Keep verifying with the issuing body as your policies require — the document, dates and audit trail are kept together to show that you did.
  • It isn't an EHR. It holds workforce credentials, never patient records, and the terms don't allow uploading patient information.
  • It doesn't guarantee a survey outcome. It makes sure dates are noticed in time and the evidence is ready; your compliance program does the rest.

See how your data is protected

Put renewals on autopilot

Sign up, add your team and let the reminders do the chasing — with the proof ready for your next survey.